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Actes is a company limited by guarantee

Registered Company Number: 4345294
Registered Charity Number: 1122223

For all general enquiries please email:

Compliments and complaints

Actes is committed to providing excellent customer services for its customers. We therefore welcome your feedback, whether it's a complaint, compliment or even a suggestion because we see this as a way of maintaining our service and continually improving it.

If you have a compliment or complaint you should contact Actes:

  • By email; contacting Paul Wales at
  • By post; addressing the complaint to Paul Wales, Chief Executive, Actes, 99 Acklam Road, Middlesbrough, TS5 5HR
  • By telephone; contacting Paul Wales, Chief Executive, 01642 856 050
  • In person; at 99 Acklam Road. Please ask for the Quality, Monitoring and HR Officer.


99 Acklam Road,

Tel: 01642 856 030