achieving change through enterprising solutions

 

Working across the North-East of England and beyond, Actes is a charity that embraces the client-led approach to delivering a wide-ranging portfolio of services.

Formed in 2001, Actes has a successful track record of developing and delivering both accredited and non-accredited programmes using a unique peer-led approach. We work with a variety of partners, including other charities, local authorities, education providers and statutory services, to support our delivery and ensure a tailored approach for all of our clients.

Here at Actes, our expertise lies in firstly identifying the needs of the individual, then by providing genuine engagement and support we develop innovative solutions to achieve change. We believe there is potential in everyone and we are committed to helping our clients recognise their own potential, progress towards their goals to help them improve their lives.

Actes looks for enterprising solutions to problems and we are not afraid to try something different. We have a well qualified, dedicated and experienced team who are supported by efficient and experienced back office staff. We currently operate across the North-East and beyond and our highly flexible infrastructure allows us to quickly set up at any location, anywhere in the country.

We are proud to be delivering Know Your Money Middlesbrough (KYM), Market Yourself Training, One Planet Pioneers, Benefit Take Up, Talent Match Middlesbrough, Ageing Better Middlesbrough, Trending, Work Clubs, New Directions, Free Your Potential, Help through Crisis and Firm Foundations.

Since 2001 our award winning, nationally recognised projects have helped over 15,000 people achieve their goals in the North East to improve their quality of life and future prospects.

For more information about our services contact Actes head office on 01642 856030 or email info@actes.co.uk.

 

Customer Satisfaction

Actes is committed to customer service and regularly seeks customer feedback to ensure continued improvement.

In 2016  Actes' customer survey results found that:

  • 97.5% of people rated the overall service as Good or Excellent;
  • 97.6% of people said Actes' facilities and services met their expectations;
  • 89% of people that used Actes' facilities in 2016 said they would recommend the service to others.

"Staff were incredibly welcoming and helpful. It was a lovely place to run workshop sessions. We left feeling very well looked after!”

 




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